We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer.

RETURNS
You may return unopened, undamaged items within 7 days of delivery for a partial refund.

If you will receive a damaged item then only the item is eligible for return.
You should expect to receive your partial refund within six weeks of cancellation. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (7 to 10 business days), the time it takes us to process your return once we receive it (5 to 8 business days), and the time it takes your bank to process our refund request (7 to 10 business days).

In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
  • Was delivered in a physically damaged condition
  • Has missing parts or accessories
  • Is different from what was ordered
  • Is no longer needed (not all items may be eligible)

Products marked as “non-returnable” on the product detail page cannot be returned.

All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.

Only Fulfilled by www.digitexdepot.com items may be eligible for replacement.Some items may not be eligible for return if you “no longer need it”. If such an item delivered to you is not as described, or was physically damaged at the time of delivery, please contact us within the applicable return window for a fee replacement.

If you need to return an item, please Contact Us (Message) Or Call Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

The following general returns policy is applicable to all items sold on www.digitexdepot.com.